FAQ’s

Aviary is a collective of beauty and wellness professionals bound together by our love and passion for offering great services while using effective and natural products. Our intention is to create a nurturing and relaxed environment for our clients and staff. You won’t feel rushed in and out like some busy, fast paced salon environments; we are focused on individualized care for each client. Our 1100 square foot loft is located inside the Studioplex community, a repurposed cotton storage facility in Historic Old Fourth Ward, Atlanta, Georgia.

If this is your first visit, please arrive ten minutes prior to your scheduled time of service. This allows us time for a consultation and to fill out any paperwork associated with your service.

We are open Monday through Saturday by appointment only.

We understand that unexpected circumstances occur in life. If you must cancel or reschedule your appointment, we require 48 hours notice be given. This time frame gives us ample time to re-book open appointment times. We charge a rebooking fee of $50 for anything requiring a reschedule within 48 hours. Any same day reschedules will be treated as a cancellation and subject to 50% fee. No call no show will be charged 100% of the minimum service cost. If you are running late, please let us know; we will try to accommodate you whenever possible. Anyone arriving more than ten (10) minutes after their scheduled time may expect to have their time cut short but will be charged for the full cost of service. You may cancel within our policy window by calling (404) 577-2460 or by emailing info@aviarybeauty.com. Thank you. We look forward to your visit.

We accept Visa, MasterCard, Discover and American Express and Cash and Personal checks.. Returned checks are subject to a $30 fee.

We believe in second chances! If you need an adjustment to your color or cut, that’s easy! Complimentary adjustments can be made if we are notified within 48 hours of the original appointment. You may notify us by calling the salon line or emailing us. Requests for adjustments outside of 48 hours will be declined and will be charged for a new service.

Our prices do not include gratuity. We are always delighted to receive gratitude in any form, as it lets us know that our clients appreciate our hard work and personal environment. Gratuities are always at the discretion of the client and are never expected.

We love children but they are sometimes unable to keep quiet in our spa-like environment therefore we request that children only accompany you to the salon if they are receiving a service. Children under 13 should be accompanied by an adult. We love animals but law does not permit them in a salon or spa facility.

There’s no need to wash your face before getting a facial. We do recommend coming makeup-free and bare-faced, but if you have it on, that’s OK, too. A thorough cleanse is the first step of every facial service so we’ve got you covered.

Yes. It is up to you to notify your therapist or stylist when booking an appointment about any physical ailments, medical conditions or allergies. This includes pregnancy, heart conditions or pacemakers, allergies to anything synthetic or in nature. It is also imperative to notify us of any changes in medication or conditions since your last appointment.

The services offered at the Aviary are not a substitute for medical care, and any information provided by is for educational purposes only and not diagnostically prescriptive in nature. The information is provided to aid the therapist in giving better service and is completely confidential.

We regret that our skin therapists can not work on clients with broken bones or sprains, cancer (unless with a doctor’s approval), abrasions, open wounds or rashes that may be contagious.

We understand the decision can be overwhelming when looking at our menu of services! That is why consultations are available anytime and included free of charge with any service. You may also call us with any questions.

There is free parking on the streets (Auburn Ave. and Airline St.) surrounding the perimeter of Studioplex Lofts, as well as a paid parking deck at Studioplex. To access the parking areas, enter the main gate of Studioplex at Auburn Avenue and follow the blue P parking signs or the parking lot directly from Airline Street. Unreserved spaces are in the surface lot, on the ground floor (G) of the parking deck, and at level three and above.

Aviary is located in the central outdoor courtyard of the two Studioplex buildings. From the deck, we are just on the other side of the wall closest to the building. Through a double set of glass doors, we are inside on the right. If coming from the front of the building, walk to the end of the courtyard. Aviary is located at the end, last unit on the left, Studio 125.

There is plenty of free, on-street parking in front of and on the streets surrounding Aviary’s Summerhill location. We have a 20 space parking lot right behind us (entrance beside Maepole.) If these options are full, there is an enormous parking lot (Parking Lot A) located two blocks down at the corner of Georgia Avenue and Fraser.

Yes! Gift certificates are available for any service or dollar amount. We have physical cards that may be picked up at the time of purchase or can be emailed. Gift certificates are non-refundable, non-transferable, not redeemable for cash and may not be replaced if lost or stolen. Click here to purchase.

We seek out conscious and sustainable beauty brands with creators who share our passion for clean, effective skin care. We believe in partnering with independent beauty brands that are emerging in the market. We aim to create a foundation of products that are available here at all times while also trying out new products as they become available on the market.